:root { --bg:#0f172a; --card:#1e293b; --line:#334155; --txt:#e2e8f0; --muted:#94a3b8;
  --pri:#2563eb; --danger:#dc2626; --ok:#16a34a; --warn:#d97706; }
* { box-sizing: border-box; }
body { margin:0; font-family: system-ui, Segoe UI, Roboto, sans-serif; background:var(--bg); color:var(--txt); }
a { color:#60a5fa; text-decoration:none; }
.topbar { display:flex; align-items:center; gap:16px; padding:10px 16px; background:#0b1220;
  border-bottom:1px solid var(--line); flex-wrap:wrap; }
.brand { font-weight:800; color:#38bdf8; }
.nav { display:flex; gap:14px; flex:1; flex-wrap:wrap; }
.nav a { padding:6px 8px; border-radius:6px; }
.nav a:hover { background:var(--card); }
.userbox { display:flex; gap:10px; align-items:center; }
.role { font-size:13px; color:var(--muted); }
.container { max-width:1100px; margin:0 auto; padding:16px; }
h1 { font-size:22px; } h3 { margin-top:0; }
.card { background:var(--card); border:1px solid var(--line); border-radius:10px; padding:16px; margin-bottom:16px; }
.cards { display:grid; grid-template-columns:repeat(4,1fr); gap:12px; margin-bottom:16px; }
.stat { text-align:center; } .stat-num { font-size:28px; font-weight:800; } .stat-lbl { color:var(--muted); font-size:13px; }
.funnel { display:flex; align-items:center; gap:8px; overflow-x:auto; padding-bottom:6px; }
.funnel .stat { min-width:118px; flex:0 0 auto; }
.stat-arrow { flex:0 0 auto; font-size:22px; color:var(--muted); font-weight:700; }
.bar { height:7px; background:rgba(0,0,0,.08); border-radius:4px; overflow:hidden; margin-top:5px; }
.bar-run { height:100%; width:38%; background:#2e86de; border-radius:4px; animation:barmove 1.2s infinite linear; }
@keyframes barmove { 0%{margin-left:-38%} 100%{margin-left:100%} }
.grid2 { display:grid; grid-template-columns:1fr 1fr; gap:16px; }
.tbl { width:100%; border-collapse:collapse; font-size:14px; }
.tbl th, .tbl td { text-align:left; padding:8px; border-bottom:1px solid var(--line); }
.tbl th { color:var(--muted); }
.btn { background:var(--card); color:var(--txt); border:1px solid var(--line); border-radius:8px;
  padding:8px 14px; cursor:pointer; font-size:14px; }
.btn:hover { border-color:#64748b; }
.btn.primary { background:var(--pri); border-color:var(--pri); color:#fff; }
.btn.danger { background:var(--danger); border-color:var(--danger); color:#fff; }
.btn.big { font-size:18px; padding:12px 24px; }
.btn-link { color:var(--muted); }
.alert { padding:10px 14px; border-radius:8px; margin-bottom:12px; }
.alert.error { background:#7f1d1d; color:#fecaca; }
.dot { display:inline-block; width:10px; height:10px; border-radius:50%; }
.dot.on { background:var(--ok); } .dot.off { background:var(--danger); } .dot.warn { background:var(--warn); }
.tag { font-size:12px; padding:2px 6px; border-radius:6px; background:#334155; color:var(--muted); }
.tag.warn { background:#78350f; color:#fde68a; }
.agent-list { list-style:none; padding:0; margin:0; } .agent-list li { padding:6px 0; border-bottom:1px solid var(--line); }
.login-wrap { display:flex; justify-content:center; padding-top:8vh; }
.login-card { width:340px; } .login-card label { display:block; margin:10px 0; }
.login-card input { width:100%; padding:9px; margin-top:4px; background:#0b1220; color:var(--txt);
  border:1px solid var(--line); border-radius:6px; }
.queue { display:flex; flex-direction:column; gap:12px; }
.flag-item { display:flex; gap:14px; align-items:center; }
.thumb { flex:0 0 auto; width:140px; }
.thumb img { width:140px; height:90px; object-fit:cover; border-radius:6px; border:1px solid var(--line); display:block; }
.thumb-path { font-size:12px; color:var(--muted); word-break:break-all; }
.flag-body { flex:1; } .flag-title { font-weight:700; }
.flag-actions { display:flex; gap:8px; }
.sla { font-size:13px; color:var(--warn); } .sla.overdue { color:var(--danger); font-weight:700; }
.emergency { border-color:var(--danger); }
.filters { display:flex; gap:14px; align-items:end; margin-bottom:12px; flex-wrap:wrap; }
.filters input, .filters select { padding:7px; background:#0b1220; color:var(--txt); border:1px solid var(--line); border-radius:6px; }
.muted { color:var(--muted); font-size:13px; }
@media (max-width:760px){ .cards{grid-template-columns:1fr 1fr;} .grid2{grid-template-columns:1fr;}
  .flag-item{flex-direction:column; align-items:stretch;} }